Privacy Policy
Data Protection & Privacy Protocol: A comprehensive outline of how Unique Wood Products collects, secures, and utilizes client data. This policy covers the handling of architectural blueprints, trade account credentials, financial transactions, and digital interactions in compliance with US and International data privacy standards.
Last Updated: Nov 25th, 2025
1. Introduction
Unique Wood Products (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website uniquewoodproducts.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
On this Website.
In email, text, and other electronic messages between you and this Website.
Through our Custom Product Configurator and Quote Request forms.
Through the Builder/Trade Login portal.
2. Information We Collect About You
We collect several types of information from and about users of our Website, including:
A. Personally Identifiable Information (PII)
We may collect data that can identify you personally, such as:
Identity Data: First name, last name, company name (for trade accounts), and job title.
Contact Data: Billing address, shipping address (crucial for freight calculation), email address, and telephone numbers.
Project Data: Architectural blueprints, CAD files, photos, or hand-drawn sketches uploaded via our “Custom Quote” forms.
Financial Data: Payment card details (processed via third-party secure gateways; we do not store full credit card numbers).
Account Credentials: Username and password for Builder/Contractor login access.
B. Non-Personal & Technical Data
Device Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our Website, specifically which product calculators (e.g., 8070 Tread, Winder Treads) you interact with and the configurations you create.
3. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To Provide Manufacturing Services: To fulfill your orders for custom millwork, stair parts, and mouldings.
To Process Custom Quotes: To analyze your specific measurements (Length, Depth, Species) entered into our calculators to generate accurate pricing.
To Verify Trade Status: To validate eligibility for “Builder/Contractor” pricing tiers (40% margin adjustments) and maintain the integrity of our wholesale channels.
To Facilitate Shipping: To coordinate with LTL (Less-Than-Truckload) freight carriers for the delivery of heavy architectural pallets.
To Improve Our Website: To analyze usage patterns on our configurators to refine our user interface and product offerings.
For Communication: To notify you about changes to our products, lead times, or policies, and to respond to customer support inquiries.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
To Service Providers: We use third-party service providers to help us operate our business and the Website or administer activities on our behalf, such as:
Payment Processors: (e.g., Stripe, PayPal) to handle secure transactions.
Logistics Partners: Freight carriers and local delivery services requiring your address and phone number for curbside delivery coordination.
Hosting Services: Cloud providers (e.g., Google Cloud/AWS) that host our web application and database.
To Comply with the Law: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Unique Wood Products’ assets.
5. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Encryption: All information you provide to us is stored on our secure servers behind firewalls. Payment transactions are encrypted using SSL technology.
Access Control: Access to “Builder/Trade” accounts is protected by a password. You are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.
6. Intellectual Property & Project Files
By uploading architectural plans, blueprints, or sketches to our Website for the purpose of a quote:
You grant Unique Wood Products a license to view, store, and analyze these files solely for the purpose of estimation and manufacturing.
We treat these documents as Confidential Information and will not share them with third parties outside of our direct manufacturing ecosystem without your consent.
7. State-Specific Rights (California & Others)
If you are a resident of California, under the California Consumer Privacy Act (CCPA) and CPRA, you have specific rights regarding your personal information:
Right to Know: You may request details about the categories of personal information we have collected about you over the past 12 months.
Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions (e.g., keeping transaction records for tax purposes).
Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: Unique Wood Products does not sell personal data).
To exercise these rights, please contact us at the information provided in Section 9.
8. Cookies and Tracking Technologies
Our Website uses “cookies” to enhance the User experience.
Functionality Cookies: Essential for the “Builder Login” to keep you logged in as you navigate between product pages.
Analytics Cookies: Used to track the volume of traffic to specific product pages (e.g., “Landing Platforms” vs. “Stair Treads”) to help us manage inventory and manufacturing capacity.
Refusal: You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Website (specifically the Custom Configurator and Login) may not function properly.
9. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Unique Wood Products
9915 Tanner Road Houston TX 77041
Email: info@uniquewoodproducts.com
Phone: 713.462.5045